HOW CAN WE HELP YOU?

Curious about amplifying your online presence? Or need help with your website? Our friendly team is here to answer questions and resolve technical issues.

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WE'D LOVE TO HEAR FROM YOU

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Our Details

Location

UDesignSmart, 154 Brinkburn Street, Newcastle Upon Tyne, NE6 2AR

Opening Hours
  • Monday       09:00 – 18:30
  • Tuesday       09:00 – 18:30
  • Wednesday  09:00 – 18:30
  • Thursday      09:00 – 18:30
  • Friday           09:00 – 18:30
  • Saturday       10:00 – 15:00
  • Sunday          By Appointment Only.

Frequently Asked Questions

How can I place an order?

To place an order, simply browse our website, select your desired items, get in touch via email or use the online contact form. Follow the prompts to provide your contact details and payment information, and your order will be processed. Please await an email from UDesignSmart which will be answered promptly.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout or via email/phone, you will have the option to choose your preferred payment method. 

How long does the website build take?

Building times vary based our clients specific needs. Typically, we aim to complete the project within 4-6 weeks depending on the complexity of your build. The website build will commence upon completion of checklists and receipt of the twenty-five percent deposit.

Do you offer website migration and hosting?

Yes, we offer migration and hosting services. Websites will have to be built in a WordPress format for any migrations to take place. If the site is not built in this format do not worry have a look at some of our Website Design Packages and see how we can help.

If I have any issues how can I get in touch?

We will provide all customers on paid subscriptions to Web Care Plans or Social Media with a reference number, support email and telephone number to call, if any issues arise or you have any queries feel free to get straight in touch.

Website Design Package – all customers will be given an email and phone number upon acceptance of one of our web design packages.

If you are a potential new client, feel free to contact us on the form above.

Haven’t answered your question?

Not to worry, contact us via the form above with your query and we’ll get back to you with the required support.

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